Returns & Exchanges

At Auk, we want you to love your home sanctuary, which is why we offer a 30-day return window for all furniture and decor items in their original condition. If your new piece doesn't fit your space perfectly, our streamlined process ensures a hassle-free exchange or refund.

1

Initiate Your Request

Log into your Auk account and select the order you wish to return to receive a printable shipping label and a unique return authorization number.

2

Pack Your Items

Securely place the items in their original packaging, ensuring all protective padding is intact to prevent damage during the journey back to our warehouse.

3

Ship It Back

Drop off your package at any authorized carrier location or schedule a home pickup for larger furniture pieces through our logistics partner.

4

Receive Your Refund

Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing