Frequently Asked Questions

Everything you need to know about bringing Auk into your home.

What is the typical delivery timeframe for furniture?

Standard shipping usually takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.

What is your return policy for home decor?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund.

Do you offer fabric swatches for sofas and chairs?

Yes, we provide complimentary swatch kits so you can test colors and textures in your own lighting before making a final decision.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment's progress.

Are your wood products sustainably sourced?

At Auk, we prioritize the planet. 90% of our wood products are FSC-certified, ensuring they come from responsibly managed forests.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for larger purchases.